Privacy Policy
Welcome to Enan Motors!
At Enan Motors, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how Enan Motors (“we”, “us”, or “our”) collects, uses, and safeguards information when you visit shop.enanmotors.com or interact with our products and services.
1. Information We Collect
We collect certain information to help us provide a smooth and reliable shopping experience.
Personal Information
When you interact with our website, we may collect personal details such as:
Your name, email address, phone number, and delivery address when you place an order or contact us
Your M-Pesa phone number when making payments through M-Pesa
We do not collect or store debit or credit card details.
Non-Personal Information
Some information is collected automatically when you use the website, including:
IP address, browser type, device information, and operating system
Pages visited and general browsing behavior
Data collected through cookies and similar technologies
This information helps us understand how visitors use the website and how we can improve it.
2. How We Use Your Information
The information we collect is used for the following purposes.
Providing Our Services
Processing and delivering orders for vehicle accessories
Communicating about orders, deliveries, and customer inquiries
Providing customer support when needed
Marketing and Communication
Sending promotions, offers, or newsletters if you choose to receive them
Informing you about updates to our products, services, or policies
You can unsubscribe from marketing messages at any time.
Improving the Website
Understanding how visitors use our website
Improving site functionality, layout, and product offerings
Identifying trends that help us serve customers better
Security and Legal Compliance
Protecting the website from fraud, misuse, or unauthorized access
Complying with legal and regulatory obligations
3. Sharing of Information
We do not sell or trade your personal information.
Your information may only be shared in the following situations.
Service Providers
We may share information with trusted third-party partners who help us operate our website, process payments, or deliver orders. These providers are required to keep your information confidential and use it only for the agreed services.
Legal Requirements
We may disclose information if required by law or in response to lawful requests from authorities.
Business Changes
If Enan Motors undergoes a merger, acquisition, or business restructuring, customer information may be transferred as part of that process.
4. Cookies and Tracking Technologies
Our website uses cookies to improve functionality and user experience. Cookies help us understand how visitors interact with the website and allow us to improve performance and content.
You can control or disable cookies through your browser settings. However, some parts of the website may not function properly if cookies are disabled.
5. Your Rights and Choices
You have control over your personal information. You may:
Request access to the personal information we hold about you
Ask for corrections or updates to your information
Opt out of marketing communications at any time
Request deletion of your information, where legally possible
Ask us to limit how your information is used in certain situations
To exercise these rights, you can contact us directly.
6. Data Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse.
While we work to keep your data secure, no online system can guarantee complete security.
7. Children’s Privacy
Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children. If such information is discovered, it will be deleted.
8. International Data Transfers
If you access our website from outside Kenya, your information may be processed on servers located in other countries. By using the website, you consent to this transfer.
9. Contact Us
If you have any questions about this Shipping & Delivery Policy or your order status, please contact us:
- Address: Eaton Place, UN Cres Avenue, Nairobi – Kenya
- Email us at info@enanmotors.com
- Phone: